When should I book my airport transfer?
We recommend booking your airport transfer with AZ Luxe as soon as your flight details and itinerary has been confirmed. You can book through our website or by calling +44 (0) 20 3904 4483.
Will my chauffeur wait for me if my flight is delayed?
Our operations team along with the chauffeur will closely monitor the status of your flight from when you take off until you land, to ensure they are there when you arrive.
Will I be charged for additional waiting time?
Regardless of the arrival time of your flight, we offer a complimentary waiting time of 60 minutes from when your flight has landed. This will ensure you have enough time to collect your luggage and clear border control. If you exceed the 60 minutes from landing time, additional waiting charges will apply.
What should I do if my flight is extremely delayed or cancelled?
Contact us via phone or email and we will be glad to rearrange your airport transfer. Alternatively, if you don’t have the updated flight information, you can get in touch with us as they become available.
I have changed my flight details. Can I still get airport transfer from AZ Luxe?
Absolutely. Get in touch to let us know your new flight information and we can reschedule your booking to an alternative date.
Can my chauffeur pick me up early from the airport?
We understand that sometimes flights can arrive earlier than expected. Our chauffeurs will monitor the progress of your flight and will pick you up on time, even if you arrive early.
Does my booking include airport parking and toll fees?
Yes, we will not incur extra charges for airport parking and toll fees.
How will I recognise my chauffeur at the airport?
Your chauffeur will send you a welcome message as soon as your flight has landed, introducing himself and advising exactly where he is standing in the Arrivals terminal. He/She will also be holding an iPad displaying your name.
How early should I arrive at the airport before my flight?
Most airline companies recommend arriving at the airport 3 hours early for international flights and 2 hours for domestic flights.
How long will it take to get from the airport to Central London?
Depending on the airport you require transfer from and traffic conditions, it can take up to 90 minutes to get into Central London. For example, it takes approximately 60 minutes from Heathrow, Stansted and Luton, and just over 1 hour from Gatwick Airport.